Complaints and Feedback

Last updated: 8 November 2026

1. We want to hear from you

If you are unhappy with Hire Well or with how we handled an enquiry, please tell us. Feedback helps us improve.

2. How to complain

Call or email us with your name, how to reach you, what happened and what you would like us to do. We will acknowledge your complaint within two business days and aim to resolve it within 15 business days, or tell you why it will take longer.

3. How we handle it

We treat complaints fairly and confidentially, and we will not treat you differently for making one.

4. If you are not satisfied

For privacy complaints, you can contact the Office of the Australian Information Commissioner (opens another site). For consumer issues, you can contact Consumer Affairs Victoria or your state or territory fair trading agency.

Contact

Phone 1800 266 160 or email info@caqa.com.au. See also Complaints and Feedback.